BMC Software

BMC Software

BMC Software & Services

Helping organisations in their digital transformation journey

 

In addition to the following BMC products we offer a comprehensive range of BMC services, including  implementations, transformation, development, support and upgrades

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Our Complete Package

Software, Consultancy & Support

BMC Helix Remedy

Predictive IT service management for your modern enterprise

BMC Helix ITSM (Next Gen Remedy) combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.

  • Modern persona-based UX optimized across devices
  • BMC Helix Multi-Cloud Service Management for a seamless service experience across multi-cloud environments
  • Cognitive automation capabilities that transform the agent experience
  • Powerful, stunning reports and visualizations allowing data driven insights
  • Container deployment to run in any type of public cloud
  • Optimized for ITIL® 4

Click here for more information.

See also transformation, upgrades, development and support.

BMC Helix Remedyforce

Modern IT service management built on Salesforce App Cloud

BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

  • Intelligent, omni-channel self-service with Chatbots that extend to Skype, Slack, mobile and web bots.
  • Comprehensive functionality: Incident, problem, change, service level management, self-service, discovery and asset management
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing

Click here for more information.

See also Remedyforce tutorials, transformation, upgrades, development and support.

BMC Helix Discovery

Automatic discovery of data center and multi-cloud inventory, configuration, and relationship data

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

  • See assets and dependencies in a single pane of glass, whether on premises or in the public or private cloud
  • Empower security operations to perform essential prevention and detection
  • Start mapping from any piece of information—software, hardware, or services
  • Reduce service outages with predictable change and configuration management
  • Now delivered as a cloud-native service offering

Click here for more information.


Locate, Identify, Interrogate and Classify your databases for GDPR clarity

Our Discovery dB tool, dataBelt®, works with BMC Remedyforce to deliver incredible granularity and classification of data for GDPR.

  • Locate and identify all your databases
  • Create data mapping information
  • Catalogue, interrogate and classify relevant data
  • Analyse, update and comply with regulations
  • Ensure continuous improvement

AiM can provide expert support to an organisation at any and all stages of the GDPR compliance lifecycle. In particular we provide:

Discovery reviews to understand scope of GDPR compliance implementation, and after implementation to check that GDPR compliance continues to work correctly;

Qualified compliance lawyers with expert knowledge of the GDPR regulations and wider corporate governance demands;

IT solutions to locate, identify, classify and protect all data – personal and non-personal – implement and maintain data inventories, data maps and to ensure all other requirements of GDPR compliance operate and are tracked effectively; and

Interim DPOs who can provide a cost-effective solution for organisations not wishing or unable to appoint full time roles.

For more information on AiM’s GDPR services, click here.

To read more about dataBelt®, click here.

See also transformation, upgrades, development and support

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Our Complete Package

Software, Consultancy & Support

BMC Helix Digital Workplace

Engaging omni-channel experiences to support employees however they want to work

BMC Helix Digital Workplace provides intuitive and intelligent, consumer-like experiences to help organizations step into the future of work.

  • BMC Helix Digital Workplace: Intuitive omni-channel conversational experiences for users beyond web to Slackbot, Chatbot, SMS, and Skype
  • Device agnostic and responsive design: Sleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees
  • Single service catalog across your organization: Eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
  • Drag-and-drop homepage design: Support customer-friendly user experiences with a highly configurable, modular design
  • Workflow and automation: Decrease level-one ticket costs by deflecting routine help desk calls
  • Powerful connectors: Easily integrate leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS), and more.

Click here for more information.

See also transformation, upgrades, development and support.

BMC Helix CMDB

Your single source of reference for your assets and services

The BMC Helix Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single source of reference for your assets and services.

Combine and federate data from multiple sources

Automatically populate and update your CMDB with BMC Helix Discovery

Provide the best quality data to your business via KPI driven user experience

Graphically visualize your data to more easily understand relationships and dependencies

Understand the impact of outages and unavailability on services

Click here for more information.

BMC Client Management

Streamline and automate client management

Seamlessly automate processes and effectively manage clients with BMC Client Management, a comprehensive set of capabilities that enable you to discover, configure, manage, and secure all of your IT end points.

  • Pass software audits with ease
  • Reduce data vulnerabilities and financial risk through automated software patching
  • Know what you have – confidently discover all your clients and edge devices
  • Intelligently manage your software entitlements – don’t over deploy and don’t over spend
  • Enjoy turnkey integration with multiple BMC service desk solutions

Manage IT clients from receipt to retirement

Easily automate processes and effectively manage the full range of IT assets while also delivering—and communicating—overall business value.

Discovery and inventory

Automate inventory tracking to help guide investment decisions, reduce manual processes, and maintain compliance.

OS and application deployment, patch management

Easily deploy, migrate, and patch software to ensure that all systems are secure and up-to-date.

Policy compliance

Reduce the hassle associated with monitoring IT assets and defining policies, and provide auditors with records of compliance levels from a centralized console.

Software license management

Reduce costly audit failures by understanding software license usage and the associated financial liabilities.

Remote management

Identify and resolve PC issues without leaving your desk.

Power management

Reduce PC energy consumption and track ROI and TCO.

Device management

Define and enforce usage policies, including what content is available for upload and download, and keep track of events and activity across all assets.

See also transformation, upgrades, development and support.

 
 
Read how AiM is helping organisations deliver their operational businesses using Remedy ITSM.

 

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