Operational Transformation

Automate and transform your operational business giving higher productivity, cost savings, better customer experience

Operational transformation improves the performance of an organisation and its operations to the benefit of its stakeholders. Our approach involves an in-depth analysis of an organisation’s work processes, IT systems, staff, customers and suppliers/supply chain. By understanding your operational activities and how services are delivered we are able to assess where improvements can be made to make them more efficient, more productive, more automated and with higher levels of customer satisfaction.

We create a transformation Target Operating Model (TOM) and undertake a gap analysis to determine the improvements to be made, benefits and costs. The study may also include a Better Value Services review to determine whether the operational activities are being provisioned in the most effective way. Once the transformation improvements have been implemented, a robust metric dashboard measures benefit realisation and continuous operational improvement.