We are a growing business services and technology solutions provider. We offer a complete range of consulting, delivery and technology solutions to small, medium and large companies, delivering unique and measurable value to organisations.  Because we understand business and IT lifecycles we can provide insight and support at all stages – from strategy to operation.

Whilst our insight, expertise and commitment are consistent with a Big 4 experience (where many of us found our feet), our fees are considerably more competitive.  We strive to make our workplace supportive, positive and dynamic.  Everyone is part of the team and we all work together to make AiM somewhere we are all proud of.

We always value experience, however, we also believe that the right attitude and ability to learn and adapt are just as important.  We offer fantastic opportunities for experienced candidates as well as graduates and those in their early career. We believe in and actively seek diversity, and believe that career advancement, compensation and role within the company should be based entirely on quality of work.

Most of all, we have created a flexible working environment with a culture of team-work and support. We actively support our team members so that they get the opportunity to work on projects that they enjoy and to enable them to reach their potential.



Training and Development

Read about our training and development scheme

•    Appraisals and 121s

We have a structured programme of objective setting, 121s and annual appraisals, all connected throughout the year so that you have maximum focus on your own achievements and development needs.


•    Tell-Me Sessions

So that the whole team is up to date with products, clients, new developments, and just generally what is happening in different teams, we organise regular ‘Tell-Me’ Sessions, which are interactive and informative. Subjects range from product demonstrations to GDPR.


•    Workshops

Run by internal experts or through our HR function, we offer a broad range of AiM workshops including consultancy skills, recruitment skills, appraisal skills, legal awareness, equality and diversity.


•    Wellbeing

We train mental health first aiders so that we can recognise signs that a team member is in need of support and enable them to get appropriate help. Our Perkbox Platform offers a range of short, informative, online learning modules.


•    Specialist Courses and Qualifications

We train our team in widely adopted and trusted procedures which offer best practise techniques, principles and adaptable processes such as ITIL ® and Prince 2 ®. We encourage team members to discuss and propose any additional training requirements they feel will benefit them in 121s and annual appraisals, and to take charge of their own careers.


•    Development Plans

Each team member will be supported in creating a development plan following their performance appraisal, which will be tailored to their own aspirations, objectives and needs.


•    Coaching

We firmly believe that through 121 coaching team members will learn, grow and develop to reach their full potential. We offer each team member access to coaching on a 121 basis as part of our commitment to developing our team.


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Read about our benefits package

•    Perkbox

Perkbox is an online portal that gives our team members access to a wide range of discounted benefits. Our current team members enjoy benefits from free mobile telephone insurance to discounted cinema tickets and retail offerings.

•    Life Assurance

All of our team, after completion of their probation period, are offered 4 times salary life assurance.

•    Special Leave

We offer a discretionary special leave scheme to allow you to cope with those family emergency situations that we all have to face.     

•    Social Activities

We are keen to bring our team together, socially, as much as possible and we have a calendar of events that all team members are invited to attend.

•    Pension

We offer a pension scheme through Aegon Scottish Equitable that is a portable pension offering maximum flexibility.    

•    One to One Coaching

We are committed to supporting and developing each team member and offer each team member the opportunity for regular coaching sessions.

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Current vacancies


To apply for any of the roles below, submit your CV, or request more information, please email us at

Service Desk Analyst

The Role

Are you an enthusiastic graduate looking for a role in IT or have a background in IT and looking for a new challenge? Then we have a fabulous opportunity for you to join our IT Service Desk where you will have a chance to expand your knowledge working on a variety of different clients.

The Opportunity

Working within our great team of Service Desk Analysts you will provide first class customer service to our varied customer base offering different levels of service both 1st line and 2nd line.

You will enjoy dealing with people, a good team player and be confident when speaking with customers over the phone, taking ownership of incident tickets and a fantastic communicator with good written skills. The role demands focus and organisation with strong attention to detail.

Experience working on a service desk or a graduate with a strong interest in IT, programming and troubleshooting would be advantageous. Full training will be provided.

Responsibilities include:

  • Receiving and resolving support calls & emails;
  • Working on a shift-based system within the team;
  • Providing exceptional levels of customer service to both internal and external customers;
  • Responding efficiently to enquiries and troubleshooting issues;
  • Conducting research using relevant information resources;
  • Producing client and performance reports;
  • Evaluating & managing customer change requests in conjunction with internal development teams;
  • Producing & maintaining documentation within departmental knowledge base.

Technical/Specialist skills:

  • Awareness/knowledge of IT service management good practices;
  • ITIL Foundation Certificate an advantage;
  • Databases;
  • Competent in using Microsoft Office applications.

General Requirements:

  • Excellent communication skills (both written and verbal)
  • Be articulate, logical and process driven
  • Be prepared and able to work as part of a rotation system that will include on-call duties for our clients with 24/7 cover
  • Located in the Dartford area, or within easy commuting distance.

Job Type: Full-time

Competitive salary based on experience: £17,000 - £21,000 per annum (dependent upon previous experience)

22 days holiday (plus bank holidays)

On call allowance paid.

Employee Benefit System

Discretionary bonus

Personal development opportunities

Sales Roles

This position is no longer vacant

Dartford/London/South East with some travel

We are seeking experienced technical/business consulting sales managers and service delivery managers to join our growing team of business consultants, technical experts and software developers.

We are looking to appoint suitable team players into the following three roles:
• Role 1: Inside sales agents
• Role 2: Direct sales managers and account managers (CRMs)
• Role 3: Service delivery managers.

These are fantastic opportunities for experienced and less experienced sales people in the tech and business consulting industries. The successful candidates will have a ‘client-first’ mantra with a consulting-led approach to selling services and products to FTSE 350 and mid-market organisations – UK mainly but also outside of the UK.

The inside sales agents will be office based – Dartford or London – and be responsible for engaging with and seeking leads with organisations in their quest for business and/or technical solutions that AiM can provide.

The direct sales team and account managers will be ‘hunters’ and/or ‘farmers’ identifying, progressing and closing sales with new logos, as well as supporting current clients with major new requirements.

Service delivery managers bridge the gap between sales and operational delivery. The SDM has an operational/customer satisfaction role - ensuring that service delivery fully meets client requirements – and a commercial role identifying and landing smaller pieces of work for existing clients.

Main responsibilities applicable to all three roles include:
• Prospect gathering
• Identifying opportunities and maintaining a pipeline
• Contribution to preparation of proposals and tenders
• Taking opportunities through to through a consulting-led approach to closure following the AiM sales cycle (we follow MEDDIC/SPIN methods – training provided where necessary)
• Meeting quarterly and annual metrics, such as sales targets, customer satisfaction
• Quarterly business reviews
• High level ownership of prospects and clients
• Planning and managing resources to enable effective selling
• Close working with pre-sales and service delivery teams
• Driving growth and shaping medium to long term company strategy.

Ideal key skills and experience:
• Sales experience in IT technology, software, digital or telecoms sector
• Client and people engagement skills
• Strong sales track-record
• Very strong communication and stakeholder management skills
• Confidence, self-motivation and high personal standards
• A love of challenges and how to overcome problems for clients
• A methodical, logical approach
• Highly numerate with effective negotiation skills
• A high degree of personal responsibility and integrity.

Some travel will be required to our UK offices and client sites (apart from the inside team who will be normally office based).

We offer a competitive salary with commission, OTE and a range of benefits and fantastic career progression.

To be considered for this position you must be eligible to live and work in the UK.

When applying, please state which role you are applying for.

Project/Programme Management

Experienced Candidates

We normally require a minimum of 3 years’ IT project and/or programme management experience on sizeable projects. For technical project managers, candidates must understand modern technologies and software platforms, as well as industry leading project management methodologies and best practices. AiM follows the PRINCE2 method for projects and MSP for programmes. A project or programme method qualification is desirable.

Strong all-round project management skills are a must, along with being organised, process driven, systematic and having a thorough approach to work.

IT Infrastructure and Operations

Experienced Candidates

We have a variety of roles that support the deployment of our technical solutions, as well as providing dedicated technical expertise for new system or network deployments, and other demanding projects such as data centre implementation and consolidation.

As partners of BMC Software – the US multi-national business service management company – we have many projects requiring the deployment and set-up of sophisticated BMC tools supporting IT service management, IT operations management, data centre automation and cloud lifecycle management.

We are always interested in experienced candidates with 2 or more years’ experience in some aspect of technical infrastructure, or BMC tools.

Business Transformation and Consulting

Experienced Candidates

As a management consultancy, we have a variety of expert service lines we offer to clients to assist them with their business challenges. In particular we specialise in large scale business change and transformation projects, whereby our skills and knowledge in business analysis, processes, people and systems help us to provide a solution and support end-to-end solution.

Subject matter expertise is core to our intellectual property and the reason clients use us. This means that we are interested in hearing from experienced candidates with at least 2 years’ experience in either consultancy or end-user organisations and in different industry sectors.


Our graduate training scheme gives exposure to a variety of solutions, sectors, clients and projects within an extremely fast-paced environment, enabling graduates to gain the skills to progress quickly.
We aim to give graduates valuable solution experience in different environments for diverse clients across a range of sectors. Our graduates are mentored and trained by the best professionals in the industry and are able to gain invaluable experience.

We are always interested in hearing from graduates with an interest in the following ares:

• Business Transformation & Consultancy
• Software development
• Project & Programme management
• IT Infrastructure