...and critical to embedding the change into the customer organisation.  Support forms part of our proprietary agile transformation method TRANS4M.

The service desk provides the ‘go-to’ place for reporting incidents, requests and ‘how do I?’ questions in relation to the tools, to ensure that a customer gets full value from them.  The service desk also manages tool releases with customers and offers a number of professional days as standard to deal with small changes or enhancements.