BMC Support

BMC Support

AiM offers two types of support

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Project support – eg onboarding and upgrades

Project support is key to ensuring a successful deployment of tools or upgrades to them...

...and critical to embedding the change into the customer organisation.  Support forms part of our proprietary agile transformation method TRANS4M.

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Operational Support

AiM provides a BMC tool 1st and 2nd line service desk, as part of its client service centre...

The service desk provides the ‘go-to’ place for reporting incidents, requests and ‘how do I?’ questions in relation to the tools, to ensure that a customer gets full value from them.  The service desk also manages tool releases with customers and offers a number of professional days as standard to deal with small changes or enhancements.

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Three service packs are available covering different hours of service:

  • 08.30 – 17.30
  • 07.00 – 19.00; and
  • 24 x 7

See also BMC Software implementationstransformationupgrades and development

 

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